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‎10-31-2016 04:50 PM - edited ‎10-31-2016 05:34 PM

HP Recommended
Product: CM2320nf
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm trying to test the fax function in my used-but-new-to-me CM2320nf but it doesn't send faxes yet.

 

I'm thinking that it's not getting dial tone since I'm used to hearing a dial tone with fax machines. 

 

My process is:

 

  • Put paper to fax on glass
  • Press, "Start Fax" button
  • Dial phone number

 

I can hear the tones as I dial and it then has the "beep" sound it makes once it would normally connect but I don't hear any dial tone or ringing.

 

I tried plugging an ordinary telephone into the telephone plug on the back and I get dial tone there so I'm thinking that the phone jack and cable are OK.

 

I ran the Fax Test and put the report at the end of this posting. I did try changing the "Detect Dial Tone" to, "On" but that didn't make any difference. 

 

Any suggestions on where to start to diagnois this issue?

 

Thanks in advance!
Larry.

 

UPDATE: I just had my brother try to send me a fax and the machine didn't seem to react to the call at all and my brother said he got a busy signal (odd since I can call it on a voice line).

 

Fax_Test_Results.jpg

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