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‎11-02-2016 10:43 AM

HP Recommended
Product: HP Spectre x360 - 13-4002dx
Operating System: Microsoft Windows 10 (64-bit)

I was using my Spectre X360 the other day when I smelled what seemed to be electronics burning.  I realized the smell was coming out of the vent on the side of the laptop.  I was using it without power plugged in.   I shut down the laptop and then tried to restart it to no avail.  I also tried plugging it in to see if it would charge also to no avail.  No little red or white light by the charging port.  I decided to open the back of the laptop up and there was a burnt section on the motherboard right near the m.2 ssd drive.  Unfortunately for me this $1,000 laptop is out of warranty by 5 months.  Something like this should be a recall in my opinion as I've seen many other posts about these things no longer charging and requiring a motherboard replacement.  Rest assured if my house went up in smoke because of this thing I would have gotten more than a replacement laptop!  This is either an engineering flaw or some sort of chronic component failure.  I scoped the power supply with a meter and it's fine.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.