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I tried printing from my mobile using the eprint email address I was given and it didn't work. I then tried logging on to my hpconnected account, found I didn't have one so set it up using my personal email address. I entered the claim code (the left part of my eprint email address) and it tells me it is already in use -- by me most likely -- and that I need to disconnect it from the current account. I have no idea how to do this since I cannot find my "other" account to log into.

 

This system must have been designed by a drunk. It is one of the most convoluted, impossible to work with systems I have come across in this century. It happened a lot in the early days of home computing but we should be well beyond this level of ineptitude by now.

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