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‎12-25-2016 04:45 AM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 7 (64-bit)

Hi. I've had a HP Envy 5530 (with instant ink) for several months now. I have it setup wirelessly. I can print test pages and diagnostic pages, but can not print documents, ie,  word docs, pdf's, images etc.

 

I can see the printer in devices and printers. It is selected as the default printer. It is the only connected printer.

I can use all utilites such as checking ink levels, settings via web browser, calibration, test pages, diagnostics etc.

I currently have wireless direct and Bonjour services turned off.

My wifes laptop works fine with the printer.

 

I've tried uninstalling everything and trying again. I've tried the latest drivers, but nothing I try gets it to work.

 

I only changed to a HP printer from Canon to take advantage of the Instant Ink system, which I like, but I really wish I hadn't.

 

Please help.

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