• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-04-2017 02:06 PM - edited ‎01-04-2017 02:16 PM

HP Recommended
Product: Pavilion dv7
Operating System: Microsoft Windows 7 (64-bit)

I had a hard drive crash and a new one installed. The touchpad doesn't turn off when I attach a USB mouse. Looked under Device Manager and it doesn't show it; it shows PS/2 Compatible Mouse. The touchpad is too Too TOO sensitive and always has been, no matter you do. I need to turn it off. Just typing the form fields and top line made it jump around 8 times.

 

I tried the following:

  1. Scanning for new hardware
  2. Updating the driver. I got the correct driver (posted in this forum), but it won't install. Says I'm not running Win 7 or above (but I am).
  3. Let Device Manager search on hard drive for driver. It says the latest is installed.
  4. Followed http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Synaptics-Device-Settings-not-s... but I don't have Synaptics listed under Manufacturer.
  5. Followed this: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Synaptics-Device-Settings-not-s... It got me number 2 again
  6. Researched in Google but all posts say touchpad isn't working; mine is. Or it says update the drivers. Tried that.
  7. Uninstall the mouse, restart the computer, and the PS/2 mouse is back.

Any ideas?

 

Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.