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‎01-27-2017 12:20 PM

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I have a hp envy 4500 printer and it was working before and has now stopped working with this computer.  The computer is also a HP.  It was not working and when I looked into the devices on my computer it said it was out of ink. I changed the ink cartridge with a new one and it gives the same message but it will print it's own test page.  All my other devices print off this printer, wirelessly, without any problem and no error messages.  i have tried uninstalling printer, software, and rebooting the router, computer, and printer with the same result.  I have uninstalled the software and reinstalled. Same thing.  Also, scan doctor won't fix it and keeps saying out of ink which it is not.  This is frustrating and doesn't make sense to me.  IP addresses match in my computer.  Will not print a test page from my computer.  The problem has got to be in this computer but I have no clue as to what to do.

Any ideas? Help!

 

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