• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-01-2017 02:58 PM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows Vista

I am helping an elderly neighbor install her new HP Envy 5400 printer. After the initial install, everything worked and printed just fine. The next day she called and said it wasn't printing. After running the installed fixer program, two things happened. The first was the process stopped at the 'out of paper' item. It was not out of paper and if I printed something from the touchscreen on the printer, it printed just fine. After a couple of attempts with the program troubleshooter, I skipped that error and finished the printer analysis. There was one error that it fixed and that was the port. It said the port error had been fixed....and lo and behold....everything worked fine. I could print from the computer without errors.

 

The computer was shut down that night and again the problem was there. Obviously there is a port conflict. How do I fixt it perminatly to eliminate the problem.

 

Just to make sure I don't give the wrong impression, after the port 20 problem was fixed, the paper error still showed but was able to print from the laptop OK from three different programs.

 

Thanks.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.