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Solved!

Wireless connection lost after turning off computer

HP Recommended
HP Envy 5540
Microsoft Windows Vista

I am helping an elderly neighbor install her new HP Envy 5400 printer. After the initial install, everything worked and printed just fine. The next day she called and said it wasn't printing. After running the installed fixer program, two things happened. The first was the process stopped at the 'out of paper' item. It was not out of paper and if I printed something from the touchscreen on the printer, it printed just fine. After a couple of attempts with the program troubleshooter, I skipped that error and finished the printer analysis. There was one error that it fixed and that was the port. It said the port error had been fixed....and lo and behold....everything worked fine. I could print from the computer without errors.

 

The computer was shut down that night and again the problem was there. Obviously there is a port conflict. How do I fixt it perminatly to eliminate the problem.

 

Just to make sure I don't give the wrong impression, after the port 20 problem was fixed, the paper error still showed but was able to print from the laptop OK from three different programs.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
NandaKM
Level 3
Level 3
43 10 4 11
Message 2 of 2
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HP Recommended

Hi,

 

Try setting a static ip address to the printer. Below youtube video will help you set the static ip:

 

https://www.youtube.com/watch?v=llYNMNKJMX4

 

After setting the static ip address, to update the ip address ( the steps in the video is for older printer software, if you dont find the "Update ip address" in the hp folder as in the video perform the below steps)

 

1. Open HP Printer assistant software by clicking the printer icon on the desktop

2. Go to Utilities tab

3. Click on Update ip address

 

After this the steps are similar as shown in the above video.

 

Hope this helps!

 

if the issue persists please do let me know.

 

Regards,

Nanda

 

Although I am an HP employee, I am speaking for myself and not for HP.

Say “Thanks!” by clicking Kudos Star next to the Post that helps you.

Mark this Post “Accept as Solution” to say your issue is solved.

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NandaKM
Level 3
Level 3
43 10 4 11
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Try setting a static ip address to the printer. Below youtube video will help you set the static ip:

 

https://www.youtube.com/watch?v=llYNMNKJMX4

 

After setting the static ip address, to update the ip address ( the steps in the video is for older printer software, if you dont find the "Update ip address" in the hp folder as in the video perform the below steps)

 

1. Open HP Printer assistant software by clicking the printer icon on the desktop

2. Go to Utilities tab

3. Click on Update ip address

 

After this the steps are similar as shown in the above video.

 

Hope this helps!

 

if the issue persists please do let me know.

 

Regards,

Nanda

 

Although I am an HP employee, I am speaking for myself and not for HP.

Say “Thanks!” by clicking Kudos Star next to the Post that helps you.

Mark this Post “Accept as Solution” to say your issue is solved.

Note: You can find “Accept as Solution” only on threads started by you.



Was this reply helpful? Yes No
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