• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-09-2017 02:57 AM

HP Recommended
Product: HP Officejet Pro X476dw MFP
Operating System: macOS 10.12 Sierra

Hello!

 

I'm unable to access the EWS for my printer. I've only ever accessed it once before, and remember it being a nightmare, but can't remember how I managed to finally get around the problem last time. I've changed my email password, which means that I need to update the EWS in order to continue using 'Scan to email'. My email provider won't let me use a previous password used so recently, so I can't just swap that back either. 

 

The printer and computer are connected to the same wireless network. Have also tried every wired combination I can imagine! 

 

When entering the printer's IP into a brower (have tired Safari, Firefox and Chrome), it thinks for a while and then just diplays this: 'Network connection error. Check network and try again.' I've tried disabling proxies on the wireless connection, but this doesn't resolve it. Have also tried swithing between http and https - this doesn't seem to help either. 

 

Any ideas?! I have a vague memory of needing to do something with DNS last time, but I'm not sure that memory is reliable!

 

Many thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.