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‎02-14-2017 10:25 AM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (64-bit)

I got this printer about a month ago and it worked great. I've had small errors here and there but all have been fixed until now. It was printing fine a few days ago and now when I try to print anything I get this message: "Error printing on HP0F6EC7 (HP ENVY 7640 series) The printer couldn't print *document name*"

 

I have updated the drivers, I have done the printer troubleshooting program found in "Devices and Printers", I have stopped and restarted the print spool, I have restarted both my pc and the printer multiple times, and I have not updated my OS in any way. 

 

My printer is detected by my computer because I can see it with a green checkmark in Devices and Printers.

 

I'm sick of these issues coming up with brand new printers.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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