• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Photosmart D110a
Microsoft Windows 10 (64-bit)

I have a new modem/router.  My old deskjet is unable to hook up to the wireless network, even though it was successfully hooking up to the wireless network with the old router.  I have tried using the downloadable HP assistant.

 

I called my internet cable company (Spectrum) they were unable to fix the problem.  I called HP they were unable to fix the problem because my "warranty had expired."

 

Basically I have tried everything.  HP wants to charge me $20 to set up the old printer on the new wifi network with the new modem/router or they suggest I upgrade my device.  NOT FAIR HP!!!!

 

So far, the online information I have found has told me to go into the modem/router's configuration utility and find the authentication settings and change them to open.  When I go into my modem/router's configuration there is nothing that says "authentication settings."  So, I am unable to figure out how to do this.  I continually get the message that "your wireless router requires a WPA security passphrase.  The passphrase configured on your hP printer does not match exactly.  Run the wireless network setup to re-enter your wireless network WPA security passphrase."

 

I have tried this numerous times and checked and double checked that the password was correct.  I even tried changing the password because i thought possibly the password wasn't long enough.  I have tried passwords that are between 10 and 18 digits, but it never works.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.