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03-22-2017 10:42 AM
I have a new modem/router. My old deskjet is unable to hook up to the wireless network, even though it was successfully hooking up to the wireless network with the old router. I have tried using the downloadable HP assistant.
I called my internet cable company (Spectrum) they were unable to fix the problem. I called HP they were unable to fix the problem because my "warranty had expired."
Basically I have tried everything. HP wants to charge me $20 to set up the old printer on the new wifi network with the new modem/router or they suggest I upgrade my device. NOT FAIR HP!!!!
So far, the online information I have found has told me to go into the modem/router's configuration utility and find the authentication settings and change them to open. When I go into my modem/router's configuration there is nothing that says "authentication settings." So, I am unable to figure out how to do this. I continually get the message that "your wireless router requires a WPA security passphrase. The passphrase configured on your hP printer does not match exactly. Run the wireless network setup to re-enter your wireless network WPA security passphrase."
I have tried this numerous times and checked and double checked that the password was correct. I even tried changing the password because i thought possibly the password wasn't long enough. I have tried passwords that are between 10 and 18 digits, but it never works.