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‎04-08-2017 04:26 PM

HP Recommended
Product: HP Color LaserJet MFP M277dw
Operating System: Mac OS X 10.11 El Capitan

i have 2 of these printers, in 2 different locations.  all of a sudden neither of them work.  when i run the test (using the HP Utility 5.29.3) it says "Username or password is incorrect. Ensure both user account and password are valid".  this used to work on both of them, now neither work.  i am positive that my apple password for iCloud is entered correctly.

 

I have no problem printing to them, if i select "apps" on the touch panel, they load - that would seem to indicate the printer is able to get out to the internet?

 

any ideas?

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