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‎04-13-2017 08:07 AM

HP Recommended
Product: Officejet 6100
Operating System: Microsoft Windows 10 (64-bit)

Product Name: Officejet 6100
Operating System: Microsoft Windows 10 (64-bit)


Have an hp officejet 6100 all-in-one. Worked fine till I changed black ink cartridge. Installed correctly but got message remove black ink cartridge & check. Did that several times & got same message. Throught something wrong with cartridge so went to Staples with cartridge & printer. Sales person changed the printer cartridge & the computer printed a test page. I did not look at the test page or at the message box. He said it was fine. Brought home & now get message saying "press enter to align cartridge" did that 10 times, shut down & tried again. The page prints out with one long & one short black line & then same message re-appears & says alignment failed.. Desperate for help.

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