• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro 8630
macOS 10.12 Sierra

I've recently gotten a new Macbook Pro with OS 10.12.4 (Sierra), and have downloaded the latest HP "Easy Start" to install the latest printer software and drivers.  However, when printing a .pdf document, that is in color, I am unable to print it in Black & White (or grayscale), even though I select that in my printing options.  It seems like I can select grayscale and the printer will print it in black & white, when printing other color documents (such as a Word document that has color).  Is this a bug in Sierra or in the 8630 printer driver?  I used to be able to print a color .pdf document, in grayscale or Black & White, before obtaining this new Macbook Pro with OS 10.12.4.  (My previous computer, that I could do this on, was an old 2009 Macbook (white case) running Mountain Lion OS.  Thanks for your help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.