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‎04-26-2017 09:04 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Just purchased a brand new HP Envy 7640 printer.  I followed the procedure to connect through a wireless setup.  I click on the Wireless Setup Wizard; the printer finds our Wireless network.  I select our network, type in the network password, the screen displays Confirm settings, I select OK, the system shows "Trying to connect to the network; a blue screen flashes with the code B8BA6CCO, and then the display shows Printer Error There is a problem with the printer.  Turn the priner Off, then On.  When I press the printer off button, it turns off, turns back on, and when you click on wireless network it shows not connected.  I went into the network software and can see the printer connect, but then it falls off the network.  I have tried to connect using the app on my iphone 6 with the same result.  I am ready to give up on HP printers.

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