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‎05-14-2017 05:51 AM

HP Recommended
Product: Deskjet 1510 Series B2L57B
Operating System: Microsoft Windows 7 (32-bit)

Hi! Recently I've upgraded by laptop's OS to Windows 10 when I've noticed that the toolbox won't work (but the printing and scanning capabilities are still good). So I've returned to the repair shop and downgraded it from Windows 10 to Windows 7. At first it was still okay then 2 days after when I clicked the HP DESKJET 1510 Series icon on my screen it won't open. The same like when it was still in Windows 10. Help me! I've tried to reinstall everything repeatedly and still nothing won't work. I really want to see the Toolbox of my printer so that I can maintain it properly since that I'm taking the printer with me when I will start Med School this August. Please help I've done everything even going back to running everything on the CD that came along with it. Please help!

Also, the guy at the repair shop said that whenever HP will do its regular update the old utilities of my printer are erased. Please help me. Also I need a verification from the statement that that guy said. Please help! 

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