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‎05-20-2017 07:27 AM

HP Recommended
Product: ENVY 4524
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to update the HP software on my computer, but the installer is ubable to locate the files to uninstall the Basic Device Software. 

 

I get the following:

 

"The feature you are trying to use is on a network resource that is unavilable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'E4520x64.msi in the box below"

 

I have searched for the folder where the unistaller is looking, but the folder doesn't exist and I have searched for the names .msi file on my c:/ but nothing is found! 

 

How can this be resolved?

 

I have also tried to uninstall all the other HP software from 'Programs and Features' but I get the same pop up, with slightly different files paths and .msi files listed.

 

 

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