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‎05-23-2017 11:47 AM - edited ‎05-23-2017 11:50 AM

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I own an HP ENVY 15 notebook. For the past 2-3+ years, the hinge on the left side of my laptop has been broken. This has caused the casing to break. Recently, this has caused many more issues; most importantly, it has caused the computer to overheat and get extremely hot (too hot to sit on my lap without burning). I have reached out to HP many times to get this resolved, but I have only been threatened with fees and reached dead-ends. I've done research on the issue:

 

https://www.classaction.org/hp-laptop-hinges-lawsuit

 

https://www.amazon.com/forum/laptop?cdForum=Fx2G99T61XZXSS7&cdSort=newest&cdThread=Tx17F1C95ICEWUA

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/17-quot-HP-Envy-Coming-apart-a...

 

https://www.youtube.com/watch?v=a9tg7_gsdAU (not my video; example found online)

 

It appears as if this is not an uncommon thing, yet there has been no recent response from HP. I use this computer for both school and work and cannot afford a new one at the moment. Any ideas?

 

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