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‎05-31-2017 08:09 AM - edited ‎05-31-2017 09:28 AM

HP Recommended
Product: Photosmart C6380
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for years, through several OS upgrades. Never a problem. Had to replace printhead twice, with genuine HP heads. Never a problem. 

 

However just recently, I am having problems with 2 colors not printing. Magenta and Blue. Both carts are full and are genuine HP carts. I only buy these from HP Store. 

 

I have removed all the carts, and checked the vents and cleaned the contacts even though they were not soiled. I removed and cleaned the printhead. It is also not soiled. Disconnected power and reconnected. No change. 

 

I have run the cart cleaning program more than once. No change. I don't know anything else to do. By the time I get this fixed, my new carts will be out of ink just with using the tools. 

 

I need this printer and don't want to send it in as the warranty expired long ago.

 

Please help. 

 

Thanks.

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