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‎05-31-2017 08:19 PM

HP Recommended
Product: HP OfficeJet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

After the most recent update to microsoft 10; my printer will no longer connect to Web Services.  I have already updated printer firmware; updated router firmware; changed the ethernet cable to printer; changed printer to wifi; changed printer to connect directly to Comcast Xfinity box bypassing Netgear Router; and finally connected printer to wifi via mobile device with ATT.  I have shut down printer at each of this changes waited at least 30 seconds before turning on; shut down entire network and printer as well.  NOTHING works,  The printer IS NOT on Web services list for no longer working; I use HP Ink which read the printer 2 weeks ago but now its offline even though the printer responds in system that its connected.  I have no more thoughts; nothing is shown on HP website for this???

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