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‎06-17-2017 04:36 PM - last edited on ‎06-17-2017 06:28 PM by Retired

HP Recommended
Product: Photosmart 6520e
Operating System: Microsoft Windows 10 (64-bit)

I just noticed my 6520 is not making copies anymore either.  Prints fine using USB or e-print... I can scan to pdf and scan to jpeg and it works fine.  What is not working is the copy function.   You guys need to look at your firmware to resolve this issue.

 

Other firmware bugs I have found in the printer firmware in the past 6 months is the printer randomly telling me to use a genuine HP replacement cartridge which I am using Genuine replacements purchased from Office Depot.   I have seen the problem on both regular 564 and 564XL cartridges.

 

Please fix these issues, I shouldn't have to buy a new printer ever 2 years when I print less than 100 pages a year.

 

If I have to buy again, you can believe I will be looking at your competitors.

 

Please contact me me a proper resolution.

 

Thanks,

Jason

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