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‎06-25-2017 09:05 PM - edited ‎06-26-2017 04:12 PM

HP Recommended
Product: Envy 7640 All in One

I'm unable to get my new Envy to connect. It was connected, then it dropped the connection and won't re-connect. I've already rebooted the PC and the Printer. I've removed/re-added the device. Now I'm unable to re-install the software as the device won't connect (Wizard problems). I've tried to connect via USB as well as wireless. do I have to try ethernet to get this to work? What will it take? Ideas welcome.

 

update: waited a day. Rebooted the router. Turned off Wireless printing. Rebooted Printer. re-added printer w/ connection via USB. Unable to print.

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