Printer Setup, Software & Drivers

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, and manage your HP printer. You can set up new HP printers, as well as monitor and order supplies. #HPSMART

Support Document:

www.hp.com/go/hpsmartwin-help

Here are some common issues we’ve seen in the reviews and potential solutions. If you are still experiencing issues, please let us know either here in the forum or email us directly at HPSmart@hp.com.

If you are having problems with the app at start-up, please exit and uninstall the app, then re-install it from the Windows Store.

Uninstall the app:
1. Open Start, locate the app in the All Apps list, and then right-click or press and hold HP Smart, depending on your device.
2. Click the Uninstall  option that displays at the bottom of the screen.

Re-install from the Windows Store:
1) Open Start, click the Store tile.
2) Search for HP Smart. Click Get.

For offline printer or printer not found issues:
• Uninstall and re-install the app
• If your printer is not automatically found, make sure your PC is connected to the same network as your printer.
• If you have more than one HP printer on your network, click on the printer image in the app and choose Select a Different Printer. Select your printer if available.
• If you still cannot find the printer, get the IP address of your printer from the printer front panel. Enter this IP address in the Add printer not listed link in the app. Make sure you are on the All Printers tab.

For scan issues:
• See the Scan section in the support document above.
• Please contact us here on the HP Support Forum or directly by email (HPSmart@hp.com). Please include the model name of your printer, connectivity type (network or USB) and operating system country and language.