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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-18-2017 05:39 AM

HP Recommended
Product: HP ENVY 4520 AIO
Operating System: Microsoft Windows 10 (64-bit)

I have been using my AIO printer for some months without issue...until today. I attempted to do a scan but the printer told me there was no computer found. (I can copy and print as normal). It said to open the HP printer software and  select "Scanner Actions," but when I click on the HP Envy app it opens an installer. I used it to search for my printer, which it failed to find, so I attempted to install it from new. I clicked on USB connection but it doesn't recognise that my printer is connected. I installed the software anyway, but it made no difference.

I used the print and scan doctor and downloaded new drivers, but it could not resolve the issue and directed me to the support pages.

I followed all the steps suggested by the pages,  including uninstalling and reinstalling the software, but still the scanner is still not recognised. I tried to use the AIO remote app, but it will not connect direct and even claims the generic password of 12345678 is incorrect. 

 

Print and copy still work fine.

 

Any suggestions please?

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