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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2017 10:48 PM

HP Recommended
Product: HP ENVY 7460 e-all-in-one

Hello,

 

I have had my printer for almost a year and half. It has worked great. One day, however, it decided that the scanner glass would not work anymore! I don't know what to do, I can load a document in the scanner glass and I go to copy and it searches for it in the document feeder and because I haven't loaded it in the document feeder it gives me the error message "cannot find original document in feeder." I need my scanner glass for copying ID cards or things that can not be run through the feeder but it's as though the scanner glass doesn't detect anything there. What can I do to fix this?

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