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‎08-15-2017 06:11 AM

HP Recommended
Product: Officejet 6700
Operating System: Microsoft Windows 10 (64-bit)

I had setup my HP Officejet 6700 via network printing and scanning for many years, and it worked fine. This past week, I updated my network router, and decided to change the ip domain addresses. This meant all my devices on the network needs to be updated to new ip addresses. I was able to get the printer driver to update to new ip address. But I'm having problems with the scanner software. I use HP Scan, and it occasionally tells me that it cannot find the scanner, and ask me to check my network. 

 

I used the HP Utility to update the IP address. After updating the IP address and rebooting the PC, HP Scan is able to find the Officejet 6700. But after a couple of scans, it said it can't find Officejet on the network. 

 

I even went into Regedit; search for all the entries with the old ip address, and update it manually to the new ip address. Yet HP Scan seems to work only for the first few times, then can't find the device on the network. Are there anywhere else that needs to update the ip address for HP Scan?

 

BTW, the printer driver is able to find the printer on the network. It's just the scanner driver is not.

 

Tim

 

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