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‎08-19-2017 01:38 PM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 7 (64-bit)

In trying to connect my existing Officejet Pro 8620 to my new router (excellent high end router) the 8620 cannot find the 5G network from the router. The router has two networks, a 2G and a 5G, the 8620 can see and connect to the 2G but does not seems to be able to see or connect to the 5G network. I have connected my computer and all other wireless peripherals to the 5G network and I don't understand why the 8620 can't seem to do it.

 

By the way,  I moved the printer right next to the router and it still cannot see it. I also tried entering all the information about the 5G network manually on the printer screen (from the "other network" choice from the list of available wifi networks) and again it still cannot see of connect to the 5G network.

 

As I mentioned, I have connected my computer and all other wireless peripherals to the 5G network, and I don't want to downgrade my computer connection and all other wireless peripherals to the slower 2G network just because the 8620 can't find the 5G network. Any suggestions?

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