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‎08-20-2017 08:16 PM

HP Recommended
Product: HP Laserjet Pro color M451
Operating System: Microsoft Windows 10 (64-bit)

I recently switched internet companies.  I was trying to change my printer to work with my new wireless network.  I can't get my printer to connect with the new  network.  There is a password on my printer but I don't remember what it is and I can't access some of my menus to figure it out.  I am getting a message that my 'menu access is disabled."  I attempted to uninstall my printer and reinstall but I can't do that either because I got another message that says "an install operation took too long to execute."  So now I can't install the printer either.

 

Can anyone tell me what I can do?  I tried to reset to the factory settings but I can't get to that menu either.  Please HELP!!

 

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