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‎09-05-2017 10:45 AM

HP Recommended
Product: Envy 7645
Operating System: Microsoft Windows 10 (64-bit)

Received an "Ink Cartridges Problem" error asking me to remove and reinstall the black cartridge. I did so, and received the same error.

 

I then tried a new, genuine HP black cartridge and received the same error.

 

I then downloaded updated firmware from the HP site, but cannot get that uploaded to the printer. During the extraction process, the printer is identified but under Status, it is 'not available'. I'm guessing the firmware may not be for this exact printer in HPs 7600 series, but not sure.

 

I am stuck and out of options. Anyone have any advice?

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