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‎09-15-2017 11:33 PM

HP Recommended
Product: X7T78UA#ABA
Operating System: Microsoft Windows 10 (64-bit)
Hi, I recently purchased the new HP notebook (2 weeks ago), using it only for school work and chatting with my friends. However, I was recently using the computer normally when it crashes for no reason, giving me an error and freezing. When I try to restart it it gives me an error saying "unmountable boot volume." Shortly after it restarts again, going to a screen that has the HP logo that says "preparing automatic repair" and it gets stuck there.

I don't have a disc of windows, nor the means to get a USB or another pc to get another copy. I'm a college student and I need my computer to start working again, there's no reason it should do this after 2 weeks of MODERATE use. please help.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.