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‎09-25-2017 02:16 PM

HP Recommended
Product: ENVY x360 15-bp010ur
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I have recently bought a transformer-laptop ENVY x360. And just from the very begininning I faced the following problem:
when the laptop is turning and the bios is loading everythings nice, but as soon as the Windows starts to load and later on the keyboard and the touchpad do not work. It seems like they are out of power supply. 

I tried everything, reloading, all possible updates and so on... 

The only solution to have the keyboard and touchpad working - is to turn the laptop at 360 degrees up to the tablet mode (till the magnet on the backside is touched - otherwise it does not help also) and only then on to turn or reload the laptop. If not to do that each time as the laptop is turned on the keyboard is not working and also in the corresponding register for the sensor determining the mode of the laptop/table is rewritten to 0. If tochange it to 1, so that the keyboard was on, after the following reloadings it is rewritten always to 0.

It doesn't seem to be ok situation, particularly for a new laptop less than 2 weeks... Could anyone help me? all the possible drivers, Windows... everything is up-to-date... maybe it's a warranty issue and I can exchange my laptop for a new one?

Thank you all in advance!

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