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‎09-29-2017 02:48 AM - edited ‎09-29-2017 02:50 AM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I bought a 950XL Black cartridge from Hp Store (Website) but on the box, it says Z10. I installed the cartridge to my printer and it is saying "This cartridge is not intended to use this printer ." I called customer service what was my problem. They keep transferring me from one department to another department and I had to tell the same prob again and again. At the end, they told me they will call me back as soon as possible. I have tried numerous time to fix. I have reset it. On the ink level status, I figured it out my ink is 950XL Z10 and compatible cartridges are 950, 950XL, 950 Z40. I bought it from HP website, why they give me Z10 cartridge then? Why customer service is so stupid that they can't tell what's going on. I saw several people are suffering the same problem but the answer is hard reset. I did that 3 or 4 times. I try to upgrade my printer but it says the printer is up to date. What should I do then? I think HP should get a new firmware upgrade so that this problem will never come. 

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