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‎10-04-2017 08:56 AM

HP Recommended
Product: envy 4520 printer
Operating System: Microsoft Windows 10 (64-bit)

My printer is only 3 months old and i have yet been able to find any option to make the printer print in colour. I am using the wireless connection to print.

 

I had done the following but still unable:

 

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software13/COL61222/mp-147801-1/EN4520_Basicx64_1122.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

I HAVE WASTED A LOT OF HP EXPENSIVE INK, PAPER AND TIME TRYING TO SORT OUT THIS PRINTING PROBLEM! RIDICULOUSLY NOT USER FRIENDLY!

 

Hope someone can help.

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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