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‎10-13-2017 01:48 AM

HP Recommended
Product: HP Deskjet GT 5810
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I just bought a HP Deskjet GT 5810. It copies completely fine. I installed the software on the CD that came with it. When I attach it to the laptop, most of the times it the laptop says that the USB device hasn't been recognised and occasionaly it does recognise it as 'HP Deskjet GT 5810'. 

 

Then when I try to print with it I get the following message:

 

"Unable to communicate with printer

 

Try the following:

 

1. Turn off printer and then on again.

2. Make sure all cables are securely connected OR make sure your wireless connection is working.

3. Click "Fix" to run HP Print and Scan Doctor and automatically fix these problems."

 

I have tried all 3 steps and they haven't worked. The Print and Scan Doctor usually isn't able to communicate with the printer. And the times it does communicate with it tells me it fixed an issue with "The device online". But when I do a test print it does not print.

 

By the way, very occasionally it does print but stops half way through the job. For example I would print 50 pages, and after 20 or so it would stop printing.

 

Thanks for your time.

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