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‎10-15-2017 04:30 AM - last edited on ‎09-02-2025 12:03 PM by Retired

HP Recommended
Product: HP Officejet 4650

Hi,

 

Assisted my mother with an HP Officejet 4650 newly purchased.  It is all set up except that the HP app, on her desltop, does not show print jobs in the queue.  Under the printer icon tab from the left under "See What's Printing" there is an error message stating that this information is not viewable and must be found under Devices & Printers inside the PC's Control Panel.  My father, however, has no problem with his printer or HP app.  If you go to that same page using his HP app on his PC and you get "No jobs found", if there are no jobs printing, so it is clearly connected and working as designed.

 

Therefore,  I am trying to figure out what may be disconnected with the newly purchased printer and how to correct this.

 

Any ideas?

 

Thanks,

 

—JetsetA320

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