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SteveC5
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HP Recommended

Cannot scan with LaserJet 3390 in Windows 10 64bit (clean install)

LaserJet 3390
Microsoft Windows 10 (64-bit)

Hello,

I have a new PC with Windows 10-64bit.  After many days I was able to install the LaserJet 3390 via USB (network connections always worked) with the Dot4x64.msi driver.  I am able to print without issue but Windows 10 does not recognize the LaserJet 3390 as a scanner - so I cannot scan (with Windows Fax and Scan or Adobe Acrobat - neither see a scanner attached to computer).

 

People with scan issues but with different LaserJet prints are told to clean up all HP drivers, reinstall the printer via USB and let Windows pick the correct (but very old) print driver.  I have done this multiple times - that is how I got the printer to install via a USB connection. 

 

I even went further and cleaned up all the registry entries and reinstalled the printer via USB and Windows 10 default old HP 3390/3392 print drivers.

 

Very long story - short is I did remove all HP drivers using printui.exe /s "remove" and I also went into the registry and cleaned up all HP drivers (I was having issues installing the print via USB so I removed all the HP drivers).  I checked Print Manager, printui.exe /s and registry entries below and removed every HP reference:

 

  • HKEY_CURRENT_USER\Printers
    • Connections
    • DevModPerUser
    • DevModes2
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
    • Environments
      • Windows x64
        • Drivers
    • Printers

Rebooted and verified there were no drivers on the system.  After the printer was freshly installed I tested with Windows driver and could print via USB but no scan recognition.  I ran the HP Print and Scan Doctor.  It found the printer but told me I was not running the full "software solution" on the computer - which eventually took me right back to the Universal Drivers for the printers at:

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-3390-all-in-one-printer/1140785/model/1...

 

Bottom line I tried all of them and ran the HP Print and Scan Doctor after each and it keep giving me the same message - "Get Installer".  

2017-10-15_162256.gif 

 

I nstalled each driver one by one.  In the end I am using the HP Universal Printing PCL 6 (v6.5.0) as this is the only driver of all of them that uses all the printer functionality (i.e. print of both sides) correctly.  The default Windows Driver has zero printer capabilities and the other drivers force manual dual side printing.  I tried all four "universal drivers" included managed services and all let me print and none let me scan (as scanner not recognized).

 

2017-10-15_162415.gif

 

 

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