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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-16-2017 10:49 AM - last edited on ‎10-16-2017 11:44 AM by Retired

HP Recommended

I also have the hp enby 5530 printer that will not scan or copy.  I have downloaded the suggested firmware update in the earlier posts.  I have attempted to update it to my printer but it won't update. Says the update had failed to turn the printer off and then on again and reupdate. I have done this several times, with no results.  I have called the teck support. They wanted to charge me $19.99 for any further support?  Suggested I buy a new printer.  This printer has not been used much and prints from my computer. It wasn't cheap and I don't want to buy another but if I do, it won't be a hp!

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