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‎10-16-2017 10:49 AM - last edited on ‎10-16-2017 11:44 AM by Retired

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I also have the hp enby 5530 printer that will not scan or copy.  I have downloaded the suggested firmware update in the earlier posts.  I have attempted to update it to my printer but it won't update. Says the update had failed to turn the printer off and then on again and reupdate. I have done this several times, with no results.  I have called the teck support. They wanted to charge me $19.99 for any further support?  Suggested I buy a new printer.  This printer has not been used much and prints from my computer. It wasn't cheap and I don't want to buy another but if I do, it won't be a hp!

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