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‎10-16-2017 08:30 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 7 (64-bit)

Hello- I purchased a HP Envy 7640 a few months ago. I finally had time to take it out of the box to set it up. I got everything unpacked, and plugged in the power cord. When I try to turn the printer on, the LCD display on the printer flashes for a second, then goes blank. The printer does not make any noise, and the LCD touchscreen is non responsive. I have tried to plug the cord into other outlets around the house with the same results. Any help would be appreciated. Unfortunately, I do not have to box, so trying to return it to the Staples store where I bought it is no longer an option.

 

Thanks.

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