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‎11-07-2017 08:18 AM

HP Recommended
Product: envy4520
Operating System: Microsoft Windows 10 (64-bit)

Cannot print color word document and powerpoint, follow the steps as below - but cannot find grayscale option under "Document optins" in "advanced": 

 

using windows 10

right click start choose control panel

in control panel choose devices and printers

right click the printer in question choose printer preferences

click paper/quality tab

click advanced

another little windows appears click plus sign next to Document options turn grayscale off

 

What I can do?

 

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