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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-27-2017 03:24 AM

HP Recommended
Product: HP PageWide Pro 777z

Hello,


We have a brand new HP PageWide Pro 777z

 

We are unable to configure Network Scan Function, which is now strangly located under :

 

Settings > Control Panel Customization > Quick Sets

 

By entering the network path to scan in this format :

 

\\xx.xx.xx.xx\Scanner\

 

and username :

 

DOMAIN\Username

 

We always get this message :

 

The printer is unable to connect to the remote destination. Check your configurations and try again.

 

the network path is in IP format, so it's not a DNS problem,

the username tried a domain admin, so it's not a permission issue

also tried with a local admin user, so it's not a domain issue.

the share path is perfectly accessible from the printers subnet, so it's not a network issue. 

Who Me Too'd this topic
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