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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-28-2017 04:10 AM

HP Recommended
Product: Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I have installed a Officejet Pro 7740 for a client with 7 staff.  The printer works well no issues apart from the scanner.

 

Initally the full print and scan application worked well but then the scanner option stopped working.

The full instalaltion package now fails to pick up the scanner.  When selected it just searches.

When we installed the HP Smart app this allow scanning with no issues.

Unfortuatnely the HP Smart app doesn't allow double sided scanning which the customer requires.

I've wired the Printer to the local network without any success on resolve.  (wired and wireless fail to scan using the full HP printing & scanning application).

All PCs are up to date and running windows 10 pro.

Printer has a fixed ip address.

Checked firewall settings with no issues. 

Run HP doctor repair with no success.

We then moved to scan to computer but again no option on the printer to scan double sided. (so this option does not work for the business)

 

I just cannot understand why the full application prints but does not scan, yet the smart app scans without any issues at all. (just no option to scan double sided).

 

I have uninstalled, installed, run the print and scan doctor, tried wired and wireless without any success and just going around in circles currently.  I'm at the point now of looking to return the product which is a shame as the printer is very good.

 

Can someone please advise on a possible solution for this?


Thank you.

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