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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-07-2017 12:08 PM

HP Recommended
Product: HP LaserJet 100 Color MFP M175nw
Operating System: Mac OS X 10.11 El Capitan

Printing works fine on this printer but for some reason, HP Easy Scan only sees an HP Envy series printer, not my mult-function printer/scanner. 

 

Steps I've taken:

- downloaded complete driver set

- removed and re-installed my printer in my Mac System Preferences. Made my printer the default printer and there are no other printers I use or connected. Wi-fi is turned OFF on my printer as I only print via USB.

- uninstalled and re-installed HP Easy Scan(obtained from Apple App Store)

- directly connected my printer to my Mac via USB(previously connected on USB multi-port connector)

-cold booted both my printer and my Mac with printer connected

 

Still, I cannot scan. I've used HP Easy Scan several times over last couple of years. Now it's not recognizing my printer.

 

Any help would be greatly appreciated. Screen shot below.

 

printer-scan screen shot.png

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