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‎12-12-2017 04:12 AM

HP Recommended
Product: HP Deskjet 3630
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've been trying for the past day to hard reset my printer but to no avail.

 

There's an admin password thats been set that I don't recall settings. 

I've trying admin as the username and password and just admin as the username and no password but nothing.

 

I've tried three methods of reset. it puts the printer in a setup mode. I've tried on my phone with the app to do the setup, it says it failed. I tried on my macbook and it requests a password and username (why?!?!). I've tried with my windows computers and it says it failed. 

 

Is their some sort of full reset I can do to get rid of this phantom admin details? cause I've tried resetting all possible ways.

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