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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-13-2017 05:48 PM

HP Recommended
Product: HP ENVY AIO and HP office jet pro 8600
Operating System: Microsoft Windows 10 (64-bit)

hi, I purchased a new HP Envy AIO. Also have an old HP Envy laptop. my officejet Pro 8600 is hooked up to the old laptop (wirelesslly). everything functions; print, scan to computer and so on.

 

i was able to hook up my new AIO to the printer wierelessly; i can print, scan from computer and so on.

BUT i CANNOT SCAN TO COMPUTER. when i tried to add the new computer to the printer screen where you scan, it asks me to enable the feature.

went to the printer icon on my computer and double clicked. under scan, it shows WEBSCAN and the message " you cannot use this function becaus e it has been disabled. For more info, contact your netwrok adminstrator or the person who set up the printer".

So, not quite sure where to go and look for to get this enable.

Thanks

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