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‎12-26-2017 01:40 PM - last edited on ‎09-23-2025 08:02 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 6968

Today I needed to quickly scan a document to be emailed.  When I go to HP App, it tells me first that it can't find the printer (and I just printed the blank of the document I need to scan).  I just printed another document to make sure the printer really is connected.

 

I have rebooted both the printer and laptop.  Now when I click on Scan in HP App, it tells me:

 

"HP App cannot scan from this printer.  Either the printer does not have a scanner or HP App cannot use the scanner in this printer."

 

I have scanned many items from this printer using this laptop.  Going through HP App has always worked before.  The only thing that I can think of that has taken place since the last time I scanned is that Windows 10 did an update (that I didn't ask for...). 

 

Hoping to find some helpful suggestions here.

 

Thanks,

 

JB

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