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‎12-27-2017 08:09 AM - edited ‎12-27-2017 08:12 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer series
Operating System: macOS 10.12 Sierra

Since (I think) Mac OS updateto v 10.13.2 mid December I cannot properly connect to my HP officejet pro 8620.

 

Mac mini late 2012

Wireless connection

 

Printer just stopped being visible to the Mac - it showws it as being offline / idle

 

I deleted the printer from the printer list using Preferences.

Tried to re-install but no printer shown

I went to the HP web site and downloaded / ran the new HP smart installer. No printer was found though so install failed

I found and downloaded the full driver software driver (v 5.1) by passing the HP Smart. I did this & re- ran the driver installation but printer device detection in Preferences will still not find it.

 

I have forced a partial connection by connecting to the printer via its IP address but have lost scan functionality.

 

I can also print wirelessly from IPhone using HP Smart. 

 

I can connect to the printer's web page and can see the settings. I can  initiate a webscan from it but the scan comes out as if a page had been scrunched up. Scan to network folder or scan to computer options will not work. 

 

 I can also connect to the printer from a win 10 laptop after doing an install using HP Smart. It works from the win 10 machine but I cannot do double sided scanning

 

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