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‎01-08-2018 08:27 PM - last edited on ‎01-08-2018 08:36 PM by Retired

HP Recommended

The printer, scanner and copier was working fine, then at some point, it started giving me the dreaded "failed to scan" message. I've tried HP Easy Scan; I've tried Image Capture. I still get the failed to scan message.

 

I've tried closing and reopening the application. I've tried turning off the printer and turning it back on. I've tried rebooting my laptop. I've tried combinations of all of these things. Sometimes, if I turn it off and leave it off for several hours, it forgets that it doesn't want to scan, but the problem always comes back.

 

I've searched the HP site for software and firmware update, and I'm up-to-date (as no updates have been made to these recently). What's the deal? Why is this printer not supported with updates for the Mac?

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