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‎01-19-2018 12:16 PM

HP Recommended
Product: HP Officejet Pro 8100 ePrinter series - N811
Operating System: Microsoft Windows 10 (64-bit)

printer status says deleting - ... but can't cancle or print the document. Was able to print a printer status report and print quality diagnostic page but can not print any documents. I've tried unpluging the printer, unpluging and removing the battery on the computer but can't clear the print job that is stuck in the deleting mode.

Printer : HP Officejet Pro 8100 N811a

Computer : Toshiba Satellite

Windows 10

Thanks for any help

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