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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-20-2018 10:14 AM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer series
Operating System: macOS 10.13 High Sierra

When I try to scan a document, HP Scan will get stuck on 'Preparing to Scan', and the printer itself will get stuck partway through the scan, quit scanning, and the printer screen would get stuck on 'Now scanning'.  I followed the steps you guys had, I unplugged/replugged in an outlet, I deleted and added the printer, I even changed out an ink cartridge (color was low anyway).  When I did, I printed out alignment page, but when I went to scan it, it was again stuck on 'Now scanning'.  I then updated the firmware and downloaded HP Easy Start, which took me through all of the steps.  Once I got to the 'Test Page' step, I printed the test page just fine, then clicked on 'Scan Test Page'.  Again, the printer made the scan sound for a few seconds, stopped, and the screen is stuck on 'Now Scanning', with HP Easy Start displaying 'Scanning' with the spinning working wheel.  This is all done over wireless, as it always has been, and there are no actual error messages being displayed.  Is this a problem with the actual scanner itself?

 

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