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‎01-21-2018 11:41 AM - edited ‎01-21-2018 12:49 PM

HP Recommended
Product: HP ENVY X360
Operating System: Microsoft Windows 10 (64-bit)

Printer is a HP Color Laser Jet Pro MFP M 281fdw which is not the problem. It otherwise works well and will scan to a backup computer that also has Windows 10. On the Envy, when I attempt to scan it tells me I need the WIA.  All Windows updates have been installed as well as all software on printer.   Both printer and computer are new.  Thanks. 

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